How Tenjin Works
Tenjin combines AI, Intelligent Automation, and Natural Language Understanding (NLU) to transform how your organisation learns, acts, and improves. Here’s how it works – step by step.
Learn, Execute, Engage, Improve.
Learn with AI
Tenjin starts by connecting to your existing systems and surfacing knowledge that’s already within your business.
- Integrates with platforms like ITSM, HR, CRM, ERP, and more.
- Indexes structured and unstructured data, documents, intranets, chat logs, tickets. Working across knowledge bases in other systems and/or in SharePoint, ensuring your business is joined up.
- Crowdsources knowledge from SMEs for through discovery, but also ongoing with Expert Assist, a human-in-the-loop approach to continually improve knowledge.
- Builds a decentralised Knowledge Network unique to your enterprise.
Execute Automated Workflows
Conversations with Tenjin are intelligent, intuitive, and action oriented.
- Understands intent using Natural Language Understanding (NLU).
- Leverages Large Language Models (LLMs) for accurate, contextual responses whilst remaining secure and controlled to protect your business.
- Automates workflows and integrates with central functions and systems across IT, HR, Operations, Facilities, Finance and more.
- Supports speech, text, and multilingual translation for global access.
- Seamlessly routes complex queries to human experts when required.
Engage Across Channels
Tenjin makes knowledge and task execution accessible anytime, anywhere.
- Deploy Digital Assistants via Microsoft Teams, mobile, and web.
- Fully embed in daily workflows to reduce friction and increase speed.
- Accessible to front-line staff and back-office teams – delivering the answer in under 30 seconds.
Improve Continuously
Tenjin evolves with every use, powered by real-time insights and community input.
- Tracks usage, knowledge gaps, and feedback in real time.
- Encourages SMEs to add missing knowledge through guided prompts in Expert Assist.
- Incentivises contributions via gamification and tokens.
Workflow Design
See how the easy drag-and-drop low-code workflows seamlessly integrate into a unified automation and knowledge ecosystem.
FAQs
Here’s some Frequently Asked Questions (FAQs). Feel free to check these out or perhaps click on Charles and chat with him to ask your questions!
Q: How is it different from other conversational AI systems?
A: Unlike generic AI, Tenjin is designed for business use: secure, customisable, integrated, and measurable.
Q: What is Tenjin built on?
A: Tenjin is built on a modern, scalable Azure platform that combines AI, Intelligent Automation, and system integration technologies.
Q: Does Tenjin use LLMs?
A: Yes – Tenjin leverages large language models alongside its own knowledge framework.
Q: How does “knowledge as a system” work?
A: Knowledge is structured so it’s easy to search, update, and use consistently across your business.
Q: How quickly can I expect results?
A: Many organisations see measurable improvements within weeks of deployment.
Interested in Tenjin?
Submit the form and a member of our team can help you understand how it could benefit you.
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