Transforming Business with Tenjin: Intelligent Automation Powered by AI
Tenjin is a transformational Intelligent Automation solution with an easy-to-use Conversational AI front-end, for businesses looking to streamline internal support across HR, IT, Finance, and more. Tenjin enhances Employee Experience (EX) and Customer Experience (CX) while reducing cost and complexity.
Tenjin, developed in the UK, is powered by Conversational AI (CAI), Generative AI (GenAI), Large Language Models (LLMs) & Natural Language Understanding (NLU), and utilises low-code tools to automate workflows, answer queries, and integrate systems.
Built by Biomni and backed by Illuminet, we blend Intelligent Automation & AI solutions, consulting, and managed services, helping you scale without friction. Whether you deploy Tenjin as SaaS or Private Cloud on Microsoft Azure, it’s built for security, speed, and ease of use.
Core Capabilities
Your Expert Digital Assistant
Tenjin is more than a chatbot. Tenjin is an Intelligent Automation and knowledge management digital assistant that helps organisations work smarter by answering questions, automating tasks, and integrating with systems. It delivers a conversational interface powered by advanced AI, connecting effortlessly to your enterprise systems and knowledge sources. Quick to deploy and easy to use, Tenjin works 24/7 across Microsoft Teams, mobile, email, SMS and web, all on ISO 27001 certified infrastructure.
Unified Knowledge Access
Keep Knowledge Flowing
Integrate SharePoint and other knowledge sources to ensure information is always at your team’s fingertips. Tenjin’s Expert Assist crowdsourcing captures answers once and keeps them accessible forever. Gamification encourages knowledge sharing while human oversight ensures content stays accurate and up to date even when staff are out of office or leave.
Conversational Self Service
Smarter, Faster Support
Tenjin guides users through questions and actions, from “What’s the policy?” to completion or escalates seamlessly to a live agent when needed. Multiple queries can be handled in a single conversation, ensuring no dead ends. Available via Microsoft Teams, web, mobile, SMS and email, Tenjin delivers an effortless self-service experience.
Integration and Automation
Connect, Automate, Simplify
With pre-built connectors for ITSM, HR, CRM, ERP and RPA systems, Tenjin becomes your intuitive User Experience (UX) layer across enterprise automation. Low code, drag and drop workflows make automation simple while API ready, plug and play architecture ensures seamless scalability.
Security and Scale
Built for Confidence
Tenjin is ISO 27001 certified and deployed on Azure, offering robust security, governance and real time visibility through dashboards. AI guardrails ensure responsible use and flexible deployment options let you choose between your Azure environment or Tenjin’s infrastructure.
Flexible Tenjin Product Offerings
Self-Managed Platform
Train your team to configure and scale Tenjin independently, with full access and on-demand support.
Easy Deployment
Tenjin is easy to configure yourself, or you can work alongside Tenjin specialists to co-design your automation approach. Includes optional backfill of key roles.
Fully Managed Service
Outsource everything – from design to optimisation. Includes change management, managed triage, and service evolution.
Learn how Tenjin works
Discover how Tenjin transforms internal operations with AI. Learn how our 4-stage process – Learn, Execute, Engage, Improve – boosts HR, IT, and customer service efficiency.
How it works
See Tenjin in Action
Self-help 24/7
See how employees instantly access the latest knowledge 24/7, continually enhanced by Expert Assist.
End-to-end Automation
See Tenjin act as an Intelligent Automation hub, allowing you to automate processes across systems.
Connected Anytime, Anywhere
See how easy it is to enable digital channels, so employees are never more than 30 seconds from the answer.
Workflow Design
See how the easy drag-and-drop low-code workflows seamlessly integrate into a unified automation and knowledge ecosystem.
FAQs
Here’s some Frequently Asked Questions (FAQs). Feel free to check these out or perhaps click on Charles and chat with him to ask your questions!
Q: Is Tenjin like ChatGPT?
A: ChatGPT is a general AI chatbot. Tenjin has some chatbot features, but it’s much more too. Tenjin is business-focused – it connects to your data, systems, and processes to deliver secure, reliable answers and actions. Tenjin also automates workflows, integrates systems, and manages knowledge.
Q: Do we need developers to use Tenjin?
A: Most of the setup and updates can be done without developers. It’s a low-code / no-code platform – non-technical users can configure it, and developers can extend it further if needed. We also offer support options for configuring, integrating and managing the Tenjin platform ongoing, if you want a little extra help.
Q: What are the primary use cases for Tenjin?
A: Tenjin is perfect for HR, IT support, Operations, Customer Service, project support, and general business knowledge management. For example, for HR teams use Tenjin to handle policy questions, onboarding, and employee support.
Q: How does Tenjin improve employee productivity?
A: Tenjin is available 24/7. It saves employees time, reduces frustration, and lets people focus on high-value work.
Interested in Tenjin?
Submit the form and a member of our team can help you understand how it could benefit you.
[email protected]