AI for Employee Support
Frontline Empowerment
Frontline Staff
AI Digital Assistant for frontline staff, such as NHS clinicians, police, teachers or sales reps. Anyone under time pressure. Tenjin gives answers in under 30 seconds, anytime, anywhere.
24/7
Operates 24/7 across devices and channels like Microsoft Teams, mobile apps and web, removing delays and enabling HR automation and IT support AI, anytime.
Results
Up to 60% reduction in manual incidents and service requests, plus a thriving culture of knowledge sharing through Expert Assist and tokenised incentives.
AI in Customer Service
Real-Time Self-Service
Conversational AI
Conversational AI for Customer Service deflects common tickets while enabling smooth live agent handover for complex issues.
Multi-Channels
Works across web chat, apps, and social messaging platforms.
Resolution
Continuously improves via structured knowledge analytics and CRM/ERP integrations to resolve, not just log.
AI for IT Service Desk
Automated 1st Line Support
Routine Tasks
Automates routine IT tasks: password resets, software/hardware requests, policy queries, proactive incident alerts, and status updates.
Multi-Query Handling
Offers multi-query handling and drastically reduces backlog and support costs.
Scalability
AI support platform that scales IT support across growing digital demands.
AI for HR & Onboarding
Digital HR Assistant
Digital HR
Serves as a 24/7 Digital HR Assistant, instantly answering FAQs like “How do I book leave?” or “Where’s my payslip?”
Execution
Executes actions via HRIS integration: booking holidays, form submissions, policy lookup.
Self-Sufficiency
Helps create a self-sufficient workforce from Day One and relieves pressure on HR teams.
AI-Powered Knowledge Retention
Crowdsource Knowledge
Eliminate Silos
Transforms individual know-how into organisation-wide assets by federating knowledge and eliminating silo
Expert Assist
Expert Assist captures your SME’s knowledge once and saves it forever.
Rewards
Tokenised rewards drive culture and resilience in hybrid or growing teams.
Intelligent Automation
Digital Worker Enablement
Smarter Automation
Equips AI, RPA bots, and workflows with real-time access to intelligence, driving smarter automation across departments.
Rapid Resolution
Ideal for major incident management – detects, guides, prevents duplicates, and speeds resolution end-to-end.
Assured ROI
Broadly scales across HR, IT, Finance, and Sales with a Return On Investment within 6–9 months and no need for new systems.
Why Tenjin Delivers Real Results
It reduces support tickets by up to 60% across HR, IT, and customer service, elevating productivity, EX, and CX
with an AI chatbot, internal chatbot, digital assistant, system integrator, knowledge and automation platform in one.
Tenjin fully embeds into your existing systems – see our Product Overview or Book your Demo to get started.
Book your AI Assistant and Intelligent Automation demo
Get a tailored walkthrough of how Tenjin can reduce costs and improve employee support across your business.
What to expect
A 30-60 minute call to discuss your requirements
FAQs
Here’s some Frequently Asked Questions (FAQs). Feel free to check these out or perhaps click on Charles and chat with him to ask your questions!
Q: What channels does Tenjin support?
A: Tenjin supports Microsoft Teams, web, email, SMS and mobile apps for seamless conversational access.
Q: Can Tenjin automate tasks?
A: Absolutely – Tenjin handles workflow and seamlessly integrates with other platforms and automation
Q: Does Tenjin share knowledge effectively?
A: Yes – Tenjin can hold knowledge in the platform, can synchronise with SharePoint locations and integrate with other knowledge bases too. To continually improve, it also captures your expert’s knowledge (when they answer questions), federates it, and encourages sharing with incentives.
Q: Can you share use cases tailored to different roles?
A: Yes – for example: Employees can get quick answers to HR/IT queries; Managers can access dashboards and alerts; Customers can get instant support through digital channels.
Q: What knowledge does Tenjin hold and what types of queries can it answer?
A: Tenjin holds any business knowledge you choose to provide – policies, processes, FAQs, system data, documentation. It can answer customer questions, resolve common support issues, guide users through fixes, and support project teams with knowledge, updates, and automated tasks.
Learn how Tenjin works
Explore what Tenjin has to offer and Discover how our product works by seeing Tenjin in Action!
Interested in Tenjin?
Submit the form and a member of our team can help you understand how it could benefit you.
[email protected]