Charity Excellence

Knowledge & Support for 1000s of charities

Smiling child with painted smiley faces on her hands representing the impact of Tenjin, for Charity Excellence

Monthly Statistics

 

3403

Knowledge Searches

11151

AI Queries

User session chat query icon representing live chat, customer queries, and AI-powered conversation tools.

3427

Sessions

Knowledge articles icon representing documentation, guides, and searchable resources for users.

20

k+

Articles

The Challenge

50,000+ charities under pressure like never before. With 1m staff, 14m volunteers, funding advice & resources demand continues to grow, yet staff & budgets remain stretched.

Solution

  • Tenjin branded as “Charity AI Bunnies”.
  • Automated interactions, reduced volumes, freeing staff.
  • Services & resources mapped into Conversation Flows.

 

 

 

Impact

  • ~3,500 sessions & searches / month.
  • 20K+ articles across 40 knowledge bases.
  • 24/7 self-service support, reducing queries. Document facility powers free policy downloads.
  • GPT integration transformed it into the 1st AI bid writer in the sector, supporting 1,000s of funding applications.

What Charity Excellence had to say

“With intelligent automation & AI Tenjin is helping us boost donor engagement, power successful campaigns, and unlock new ways to scale impact; all without increasing costs.”

 

 

Ian McLintock,
Founder of Charity Excellence