Terence Higgins Trust
When accurate 24/7 advice & support is critical
Monthly Statistics
203
Knowledge Searches
289
AI Queries
The Challenge
Terence Higgins Trust has an ongoing mission to improve access to HIV and sexual health support across the UK.
Solution
- We implemented Tenjin, branded as their Help Bot.
- Initially it was soft launched internally for testing and as a knowledge source for staff. It is now live on the website to extend the reach of the advice available.
Impact
- 24/7 Access: discrete, instant answers – no need to speak to someone directly.
- Online Delivery: reaching more people efficiently.
- Additional channel: Tenjin complements THT’s broader support services, offering an interactive online channel.
- Stigma-free: anonymous access helps reduce HIV stigma & encourages help-seeking.
What THT had to say
“The Team were great to work with getting us up and running quickly. After the initial support period we found we were able to manage and expand the knowledge base”
Kian Scott-Loach
Head of Digital